If your order is returned or undelivered due to an error on my part (such as incorrect labeling or packaging), you are entitled to one of the following options:

• A complimentary reshipment, or

• A full refund, as preferred.

If a package is returned or undelivered due to:

• An inaccurate or incomplete shipping address, or

• Failure to collect the package from a designated pickup point or local post office,

then the following terms apply:

• The order may be reshipped, with reshipment costs covered by the buyer.

• Alternatively, a refund will be issued minus the original shipping cost.

If a package is returned or marked undeliverable for reasons beyond my control — such as:

• The carrier being unable to locate the address,

• The package being marked “unclaimed,” or

• Any other unspecified issue not attributable to my fulfillment process,

then the order will be treated as a completed sale. In such cases:

• A refund can be issued minus the original shipping cost, or

• The package may be reshipped at the buyer’s expense.

Please be aware that Portuguese delivery addresses can occasionally be difficult for shipping carriers to locate, due to limitations in mapping services or lack of familiarity with certain remote regions.

If a package is returned for this reason, as unfortunately it happens extremely often:

• I cannot be held responsible, and

• It is the buyer’s responsibility to ensure that the address provided is complete, accurate, and easily findable by local delivery personnel, potentially by adding extra landmarks for easy findability by the courier.

• If you are aware that post might have a hard time to reach your door, it is your responsiility to let me know in advance so we can convene on what the best shipping method for you will be.

• If you are aware that certain postal carriers have a hard time reaching your door, it is your responsibility to let me know in advance so I know not to use said carriers and find an alternative for your delivery.

Returned packages due to these address-related issues will be subject to the standard return policy:

• Refund minus original shipping cost, or

• Reshipment at the buyer’s expense.

If your package does not arrive within the estimated delivery timeframe, please reach out within 14 calendar days of the expected delivery date.
Claims made after this period may no longer be eligible for refund or reshipment.

For international extra-EU orders:

• Delivery delays caused by customs processing are beyond my control.

• Any import duties, taxes, or customs fees are the responsibility of the buyer.

• Refunds will not be issued for packages delayed or held by customs or local authorities.

An “unclaimed” package is one that was held at a local postal facility but was not collected by the recipient within the designated time, resulting in a return to sender. This is not considered a seller error and will be treated according to the standard return policy.

Returned packages will be held for up to 30 days. If no response or reshipment request (with payment) is received within this period, the order will be considered abandoned and no further action will be taken.

If your tracking information shows that your package has been delivered, but you have not received it, please note the following:

• In many cases, the package may have been delivered to a neighbor, left in a safe location, or taken to a local pickup point.

• Once the package is marked as delivered by the shipping carrier, it is considered successfully fulfilled on my end.

• I do not have access to additional delivery details beyond the tracking information provided by the carrier.

• It is the buyer’s responsibility to contact the shipping carrier (e.g., UPS in your country) directly to inquire about the delivery location.
  As the carrier completed the delivery, they are best positioned to provide further information or GPS confirmation.

Unfortunately, I am not able to offer refunds or reshipments for orders that are marked as delivered by the carrier.